Contact Us

Contact High Wire Payments

Need help getting approved, switching processors, or fighting chargebacks? We’re your high-risk payment partner — responsive, transparent, and ready when you need us.

How to Reach Us

Contact Person: Leah Walczuk

Email: leah.walczuk@highwirepayments.com


Availability: Mon–Fri, 9 AM – 5 PM (Pacific)

Leah is also available after hours by text, phone, or email for onboarding, tech support, and emergencies.

Need a Proposal?

Want to compare rates or see if we can beat your current processor? Just send us a statement — we’ll break it down and show your savings.

Headquarters

High Wire Payments

Thousand Oaks, CA

24/7 Dedicated Support

Every client gets a direct line to their personal rep — no ticketing systems, no bots, no call queues. You get real support from real humans.

Text Line: (805) 827-7451

Slack / WhatsApp / Email: We use the platform that works best for you.

What We Handle

  • Gateway setup (NMI, Authorize.net, USAePay)
  • Shopify & WooCommerce integration
  • Recurring billing + subscription tools
  • Chargeback mitigation + RDR services
  • Account reapprovals + platform migration

Switching Processors?

We’ll handle the full transition, help you install backups, and ensure your checkout never goes down — even if Stripe or Square just shut you off.

Contact High Wire Payments

Need help getting approved, switching processors, or fighting chargebacks? We’re your high-risk payment partner — responsive, transparent, and ready when you need us.

Contact High Wire Payments

Let’s connect! Fill out the form, and our team will get back to you within 24 hours.

    Edward

    Fraud Detection

    Their fraud prevention tools have significantly reduced our chargebacks. We feel secure knowing our transactions are monitored 24/7.

      Sophia

      Customer Service

      The customer service at High Wire is outstanding. We had an issue with a transaction, and our dedicated account manager resolved it within hours. The support is prompt and genuinely helpful.

        William

        Fast Approval

        We had been turned down by several other processors. High Wire not only approved our application quickly but also made the entire onboarding process incredibly smooth.

          Patricia

          Industry Expertise

          High Wire truly understands the travel industry. Their team helped us navigate specific challenges with international transactions and seasonal volume spikes.

            David

            Integration

            The integration with our online store was seamless. The user interface provided by High Wire is intuitive, and we can easily track all our transactions.

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