Deposit on Hold in QuickBooks: Causes, Timeline, and Fast Fixes
Deposit on Hold in QuickBooks: Causes, Timeline, and Fast Fixes
See why funds get flagged, how long reviews take, and the exact actions that release your money. Clean steps. Plain language.
What deposit on hold means
A hold means QuickBooks Payments is reviewing one or more transactions before release. This protects the customer, your business, and the processor from fraud or misuse. It is a review step, not a decline.
Common causes of a hold
- Single payment or batch over your set limits
- Unusual patterns such as many first time buyers or large spikes
- Several failed authorization attempts before approval
- New account or incomplete business verification
- Missing or invalid linked bank at the time of capture
Steps to remove a hold now
How to check status
- Sign in to the Merchant Service Center
- Select Transactions
- Look for Withheld in the method column
- Open the Resolution Center for active requests
Typical review timeline
| Stage | What happens | Time |
|---|---|---|
| Hold placed | Risk flags the payment or batch for review | Immediate |
| Request sent | Email lists required documents | Same day |
| Docs received | Analyst reviews the file | About two business days |
| Release or follow up | Funds released or more info requested | Varies by case |
This timeline assumes prompt and complete documents. Missing items extend the review.
How to prevent future holds
- Keep invoices, tracking, and fulfillment proofs ready to share
- Set realistic limits that match your true volume
- Avoid sudden spikes without a heads up to support
- Complete business verification and keep it current
- Use clear product descriptions that fit acceptable use rules
FAQs
Why is my deposit on hold in QuickBooks?
It is a risk and compliance review. The goal is to confirm the transaction and your business.
How long will my funds be on hold?
Many cases close in two business days after you submit the documents they ask for. Some cases take longer.
What should I send to speed this up?
Send the invoice, proof of delivery or service, and bank statements. Add product details if they ask for them.
Can I contact support about a hold?
Yes. Use chat or request a callback from support. Ask for escalation to Risk if the hold passes three to five business days.
Want fewer deposit holds?
If your business gets flagged often, you can use a stable merchant account with clear banking and daily release. High Wire Payments supports higher risk categories with full compliance and transparent pricing.